Support
Baseline for iPhone and Apple Watch
Contact us
Email support@baselinehealthapp.com. In the app, You › Settings › Support opens a new email to us. It helps to include your app version, shown near the bottom of Settings. Baseline has no accounts, so we can't see your data: describe what you see on screen.
To open You, tap the profile icon at the top right of Today.
Subscription
Start or try Baseline Pro
Baseline needs a Baseline Pro subscription: $59.99 per year or $9.99 per month. At the end of onboarding, choose a plan and tap Start Free Trial. New subscribers get a 3-day free trial; if you aren't eligible, the button says Subscribe. Apple handles the payment.
Free trial
The trial lasts 3 days. To avoid being charged, cancel at least 24 hours before it ends. Otherwise the plan you chose starts and renews automatically.
Cancel
Open iOS Settings › [your name] › Subscriptions › Baseline, or in the app You › Settings › Manage Subscription. Cancel at least 24 hours before your renewal date. You keep access until the end of the period you paid for. Deleting the app doesn't cancel your subscription.
Restore
On a new iPhone or after reinstalling, tap Restore on the subscription screen, or You › Settings › Restore Purchases. Use the same Apple Account you subscribed with.
Refunds and billing
Apple handles all billing and refunds. Request a refund at reportaproblem.apple.com.
Apple Health
Baseline asks for Apple Health access once, during onboarding. To change it later, go to iOS Settings › Privacy & Security › Health › Baseline (in the app, You › Settings › Apple Health opens Baseline's page in iOS Settings). Turn on all categories for the most complete scores. Baseline saves the workouts and weight you log to Apple Health.
Scores say “Calculating...”
Scores show “Calculating...” until today's result is ready. The first time you open Baseline it reads your Apple Health history (“Reading your Health history…”), which can take a moment. With enough history, scores can start on day one; otherwise Baseline learns your normal over your first week and shows “Calibrating your Baseline” meanwhile. Scores come mainly from overnight Apple Watch data, so wear your watch to bed. If you see “No Apple Health data,” check the Health permissions above.
AI features
AI cards, the daily briefing, Coach chat and scans use AI. The first time you open one, Baseline shows AI features need your permission, which lists what is sent and where it goes. Tap Accept to turn AI on, or Not now to keep it off. Your scores keep working either way, with built-in text.
To turn AI on or off later, use You › Settings › Share data with AI features. Turning it on shows the permission screen again. To chat, tap Open Coach on any score's detail screen. What is sent is described in our Privacy Policy.
Scans
Tap + on Today. For an InBody or other body-composition sheet, choose Scan Smart Scale in Personal Hub; for a lab report, choose Scan Report in Labs Hub. Take a photo or pick one. Scans use AI, so if AI is off Baseline asks for your permission first. Check the values Baseline reads before you save them. The photo is sent only to read it and isn't stored by Baseline.
Apple Watch
- Baseline's Watch app installs with the iPhone app if automatic app install is on. If not, open the Watch app on your iPhone and install Baseline from the list of available apps.
- Subscribe on your iPhone first. Until then the Watch asks you to open Baseline on your iPhone to start your free trial or subscribe.
- On the Watch, see your Baseline, Sleep and Recovery scores, and tap Start Workout to train from your templates with sets, rest timers and heart rate. Finished workouts save to Apple Health and appear on your iPhone.
Your data
Export My Data
You › Settings › Export My Data creates CSV files of your workouts, weight, body composition and lab results, and opens the share sheet so you can save or send them.
Delete All Data
You › Settings › Delete All Data (at the bottom), then Delete Everything. This permanently erases everything Baseline keeps on your iPhone, including workouts, body entries, lab results and preferences. Your Apple Health data isn't changed, and your subscription isn't cancelled. It can't be undone.
If your subscription has ended, the subscription screen's Data & Subscription link also offers Export My Data and Delete All Data.
Not medical advice
Baseline is a wellness app, not a medical device. Scores and AI text are estimates, not medical advice. Talk to a doctor about any health concern.
In an emergency, call 911. If you are thinking about suicide or self-harm, call or text 988 to reach the 988 Suicide & Crisis Lifeline, any time.